Guest Policies & Terms

These Guest Policies & Terms apply to direct bookings with Amity Queenstown. Where a particular rate, promotion or booking channel displays different conditions, the conditions applicable to the rate selected at the time of booking will apply.

Check-in & Check-out

Check-in is from 2:00 PM and check-out is by 10:00 AM.

Guests arriving after 8:00 PM should contact Amity Queenstown in advance to arrange after-hours check-in. Early check-in or late check-out may be available on request, subject to availability.

Guests may be asked to present valid photo identification and a credit or debit card at check-in.

Cancellation Policy

Standard flexible bookings may be cancelled free of charge up to 2 days before arrival.

Cancellations made within 2 days of arrival, no-shows, and cancellation of nights after arrival will be charged 100% of the affected stay.

Special-event, promotional, non-refundable and other special rates may have different cancellation or amendment conditions. The conditions displayed for the rate selected at the time of booking will apply.

All cancellations and amendments must be made in writing.

Payment & Credit Card Authorisation

A valid credit or debit card is required to secure your reservation. Unless otherwise arranged with us, Amity Queenstown reserves the right to charge the card provided at any time after the reservation is confirmed, in accordance with the payment and cancellation conditions applicable to your booking.

By completing your reservation, you authorise Amity Queenstown to process applicable accommodation charges, cancellation or no-show fees, and other amounts properly payable under these Guest Policies.

Rates and any applicable deposit or prepayment requirements will be displayed during the booking process. Direct rates are quoted in New Zealand dollars (NZD) and include applicable GST unless otherwise stated.

Direct Price Promise

If you find the same stay at Amity Queenstown advertised for less on a major online booking site, we’ll match the price.

The lower price must be publicly available for the same apartment type, same dates, same number of guests, and the same booking and cancellation conditions.

Member-only rates, loyalty discounts, private or targeted offers, promotional codes, package deals and other rates not available to the general public are excluded.

Simply let us know where you found the lower price so we can verify it. Once verified, we’ll match the rate.

Direct bookings may also enjoy complimentary early check-in or late check-out, subject to availability.

Member Rate

Membership is free. Guests can join using their email address and enjoy 10% off with our Member Rate when booking direct.

Member Rate availability and applicable booking conditions will be displayed at the time of booking.

Occupancy & Children

One Bedroom Apartments accommodate up to 3 guests and Two Bedroom Apartments accommodate up to 4 guests.

Children are welcome. All guests, including children, must be included in the booking, and the maximum permitted occupancy of an apartment must not be exceeded.

No Smoking

All apartments are strictly non-smoking. Smoking is only permitted in designated outdoor areas.

Additional cleaning or deodorising charges may apply where smoking has occurred inside an apartment.

Kitchenette Use

Guests are welcome to use their kitchenette for normal meal preparation. Please avoid heavy cooking or preparing foods that create strong or lingering odours, as these can affect the apartment and neighbouring guests.

Additional cleaning or deodorising charges may apply where required.

Pets

Pets are not permitted at Amity Queenstown.

Parties, Visitors & Quiet Hours

Parties and events are not permitted. Please respect other guests and neighbouring properties and keep noise to a reasonable level, particularly between 11:00 PM and 8:00 AM.

Only registered guests are permitted in the apartments after 10:00 PM.

Housekeeping

Daily servicing is available when the “Make Up My Room” card is displayed. If a “Do Not Disturb” card is displayed, our housekeeping team will respect your privacy and will not enter or service the apartment.

Damage, Loss & Additional Charges

Guests are responsible for the apartment and its contents during their stay. Amity Queenstown reserves the right to charge reasonable costs arising from damage, breakages, missing items, excessive cleaning, smoking, strong or lingering cooking odours, or other costs reasonably incurred as a result of the guest’s stay or actions.

Where appropriate, such charges may be processed to the card provided for the reservation.

Parking

Complimentary parking is provided for one standard-sized vehicle per apartment. Additional vehicles, campervans, trailers, trucks or other oversized vehicles are subject to availability and prior approval. Where parking can be accommodated, an additional parking charge of $25 per vehicle, per night may apply.

Guests travelling with an oversized vehicle should contact us before arrival to confirm whether suitable parking is available.

Luggage Storage

Complimentary luggage storage is available before check-in and after check-out.

Minimum Stays & Special Periods

Minimum-stay requirements and different booking conditions may apply during peak periods, public holidays, special events or promotional periods. Where applicable, these conditions will be displayed when booking.

Unforeseen Circumstances

Where circumstances outside our reasonable control affect a reservation or our ability to provide the booked accommodation, Amity Queenstown will take reasonable steps to assist the guest and minimise disruption. We reserve the right to make reasonable changes where necessary, subject to applicable New Zealand law.

Contact

Amity Queenstown Serviced Apartments
7 Melbourne Street, Queenstown, New Zealand
Email: info@amityqueenstown.co.nz